We strive to ensure customer satisfaction. If you need to return or exchange an order, please reach out to us for assistance. We provide a 3-day refund policy for orders.
A 100% refund of the product price will be issued if there are no defects.
The buyer is responsible for any loss in value if the item is not returned in its original condition.
Upon receiving and inspecting the return, we will notify you of the refund approval or rejection via email/message.
If a customer wants to exchange the product for another variant or a different item, they are responsible for the return and delivery charges.
Please review all information regarding dimensions, color, and delivery time before making a purchase and feel free to ask questions for clarification.
Orders can be canceled before shipping or delivery. Once delivered, cancellation is no longer valid and will be subject to the aforementioned policies.
If you haven't received a refund, please check your bank account or payment method, and contact your payment method company for further assistance.
To initiate a return, please contact us through email, our website, or social media to confirm the return address.
Damaged, used, altered, customized or engraved products cannot be exchanged or returned.
Refunds will be issued via a cross cheque or bank transaction.
Product complaints will be assessed by our product team, and the maximum resolution time is 10 working days.
Please provide the accurate date of purchase (or order number for online purchases) and a contact number for processing.
For issues not related to manufacturing faults, a nominal charge may apply, and you will be informed accordingly.
